Thanks for shopping at Lanai Accessories, LLC.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item needs to have proof of purchase.
Follow these steps:
1. Send an email to [email protected] detailing what you are returning.
2. Wrap each item individually and place them in a box with packing material. Include your full name and order number.
3. Mail to: Lanai Accessories PO Box 1467 Medina, Ohio 44258
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will then initiate a refund to your credit card. Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item unless you received a product with a defect.
If you have any questions on how to return your item, please feel free to contact us at [email protected].